We, at Regatta Granites India, strictly follow a quality control policy to offer a variety of international quality products to our global customers. Some of the candid features of our quality control process are as follows:
1.) The process of quality control actually starts before the confirmation of the order. We prepare sample sets showing as exactly as possible the color and pattern to customers in order to obtain their approval on a particular product along with price confirmation. At this stage, the quality parameters are also decided with size tolerance, generally being ± 1mm, thickness variation being ± 1mm and right angle being perfect ninety degrees (90). All these are mentioned on the proforma invoice, which also includes buyer’s signature.
2.) The order is then communicated to the production/purchase department, which sends the purchase order to the concerned factory along with copies to the branch office in Bangalore if required. The field inspectors responsible for quality checks also get a copy of the same. Quality inspectors always carry measuring instruments like Vernier scale, right angle, rulers, and measuring tape during field visits.
3.) The branch office monitors the quantity and quality of the production with the granite processing plant at different stages of production, starting from the sample set. For offering the right sample set as per your specifications, we employ the best and trained factory staff. Our machines are accordingly calibrated for the production of the desired tolerance. Inspections are conducted at 10%, 50% and 100% stages of production. Then, inspection reports are sent to the head office. If the factory is unable to meet the quality standard after production, then the order is canceled at the 10% stage.
4.) Along with the inspection report, the head office receives photographs of the desired product. At the same time, planning for crate manufacturing starts and the quality of crates is also checked and approved by the inspectors.
5.) Once the production is completed, the field inspector sorts material and packs it. The chief quality officer from Bangalore office then does the inspection of 30% of the material at random on each quality parameter and submits the report to the head office at New Delhi. After the report is checked and approved, the production manager at the head office gives his consent and, thereafter, the buyer is informed. All communication is done by email so an entire record is maintained of the correspondence for subsequent reference.
6.) If a third party (such as SGS or Bureau Veritas) inspection is required, Regatta arranges the same as per the requirements of the buyer.
7.) Loading at the factory and unloading at the port are photographed and a record is maintained by the shipment department. Also, at the time of loading in the container, a shipment agent is strictly instructed to send photos of every loading so that the production department can check the quality of crates, lashing, and stuffing. If crates don’t reach in a satisfactory condition at the port, then our agent repairs them and sends photographs to the purchasing department at the head office. After receiving the approval, it proceeds with the container loading.
We aim at timely delivery of intact products in a perfectly-packed condition with a touch of desired quality.